This company is insane. They came out to look at our refrigerator because the door stop broke off. He said he will have to go to the office and make some calls. A week later we had not heard from him so I called home warranty and they said the claim was denied. Service man said it was broken from excessive force. I was I could post a photo of the part. I had home warranty send out someone else for a second opinion. The new guy looked at the part and said impossible for us to have broken it, it wore through. Any monkey could look at the broken part and see that.