Went there with friends for my birthday. Checked in using No Wait, wait time said 15 to 20 mins, that turned into an hour at 10 minute intervals because they stopped seating temporarily "because of the kitchen", we were told. Finally got seated, drinks were served in plastic cups, one of which was cracked which poured water over my friend's phone as the waitress handed it across the table. Myself and another guest switched beer brands twice because they were arriving flat. My food came out at room temperature yet everyone else in our party came out hot. I sent it back to be reheated and it came back a few minutes later the exact same way and temperature that it went in. Needless to say I asked to have it taken off the bill and returned to the kitchen, now not wanting anything. They removed it from the bill yet no visit from the manager to apologize or check on other meals. It was such a huge disappointment since we've eaten there in the past and enjoyed it. Claddagh Irish Pub has gone downhill since, with them unable to handle a Saturday night crowd and unable to deliver on a pleasant experience. It was amateur at best and would not recommend from this point on.