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| - DISAPPOINTING. Let me start by saying we are locals, NOT tourists. So if this was a good experience we may be repeat customers. Yeah, thats not going to happen! After hearing so much hype about this restaurant here in Vegas we decided to give it a try. We went last night, Friday night around 7pm. We expected it to be crowded and expected to have to wait for a table which wasn't a problem. Wait for a table was about 30 minutes, but they were able to get us a spot at the bar sooner so we took that. First mistake, taking the seating at the bar. The two girls (or shall I say bimbo's - that probably more accurately describes them) behind the bar had the personality of a rock! In fact a rock probably had more personality! Unfriendly, rarely even a smile, very slow. After about 10 minutes of sitting there one finally took our drink order. Then our food order. My husband ordered pizza I ordered Veggie meatballs and gluten free pasta. After about 20 minutes my husbands pizza arrived my food was no where in site. Keep in mind the girls to the right of us ordered just before us and they received all their food, and the folks to the left of us ordered just after us and they have all their food. Where is my food. Generally when we go out to eat my husband and I like to EAT TOGETHER! Common sense. After about minutes the bimbo behind the bar says oh your food should be out soon. Really??? do ya think I'll get to eat tonight? 10 minutes goes by, still no food for me. Girls to the right and half way done with their meal, same with the folks to the left as well as my husband. Finally we wave down what appears to be a manager. Tall balding man with the rudest attitude EVER! We explained we ordered our food and my husbands food came out nearly 20 minutes ago as well as the folks around us but mine is no where to be found. He said he'd check on it. He went to the back then came back out, wandering around the restaurant as if to ignore us now. Finally after about 5 minutes he comes back and says he doesn't know where my food is! WHAT?? I said you don't know where it is? He then says the gluten free pasta takes a while to cook. WHAT?, I ask? I cook gluten free pasta at home all the time and it takes no longer than regular pasta. Oh let me start by saying I ordered the penne pasta which is on the menu but apparently they don't even have so I had to settle for spaghetti. I digress. He said look, I don't know why you are getting upset! REALLY you are a manager and you are saying you don't know why I am upset? Well let me see its been nearly 25 minutes now since my husband got his food and I don't have mine, maybe that is why I'm UPSET ! At this point they should be kissing my butt trying to make up for the lack of service, but NO! Finally my meatballs arrive. Lukewarm! Seriously! Not even HOT! They have just been sitting in the back somewhere for who knows how long! So now I've waited nearly 1/2 hour for lukewarm food. Then about 3 minutes later my pasta shows up, lukewarm as well. Now I will say the Veggie Meatballs were awesome, so complaints about taste, but I'm sure if they were hot they would have been better. My husbands pizza was good also.
The problem here is that this restaurant is POORLY RUN! How about getting Gordon Ramsey in to show you how to run a restaurant! Get some knowledgable staff with excellent customer service. Don't bring in the bimbette's just for their looks, that is not going to make this restaurant succeed! Get a manager that is a people person not an old balding, no personality, rude man who hates his job!
I'm giving this two stars based on the HORRIBLE service. I guess they are not looking for repeat customers, your plan is to cater to the tourists who will most likely never come back again and won't write a poor review. Honestly with well over 3,000 restaurants in this town to choose from, this one WON'T get a second visit from us!
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