I dealt with the Cranberry location, though I'd expect similar results from whichever location I worked with. I had a vent-less gas fireplace installed over two years ago & I just wanted to remark that it's been very good.
I began the process before I moved to the PGH area by searching for such a company. I put in an offer on a house & knew I wanted a fireplace, if it was feasible to do. I called weeks in advance & set-up an appointment for a site inspection. They were very nice in accommodating my scheduled time in PGH as I was also having other estimates done in a short time span for carpet, HVAC work & a radon gas eliminator. Anyway, the technician determined they could do it & made his notes.
Back in VA, I re-called & told them a date I needed for installation during my next trip up to coincide with the closing. Again, they were very accommodating to my schedule. I also had to decide what I wanted without ever setting foot in one of their shops. They directed me to their website where I could see the options. It was a bit more involved than I had anticipated, but it was nice to have different styles & finishes available to select from.
As scheduled, they came the day before the carpet installers. A plumber ran a gas line to the back of the connection juncture & the installers put in the hearth, mantle & fireplace. They gave me a quick tutorial on using the remote controller I selected. Everything went well & has pretty much ever since. One note - the remote system uses a lot of batteries; 8 AA in the unit & 3 AAA in the remote & they need replaced more often than I anticipated. But it is nice to be able to control it like a TV, from your chair.