My latest experience at this location wasn't great as it used to be. This review is based solely on last night's visit and the black bean patty.
Upon arrival, the lady just looked at me, walked away and didn't greet me at all. After a few minutes of just waiting at the register, she finally came over and said "Alright." (Not even a proper greeting such as "Hi there what would you like to order?") and stared at me until I gave my order. I was a little taken aback at her lack of customer service but just ignored it and preceded with my order.
I was excited to try the Black Bean burger patty that they offer so I got that as a large Classic Smash. That excitement went away with my first bite - I didn't expect the patty to be so mushy and lack any "bite" to it; it barely felt like I was eating a burger at all. I was disappointed since the classic smash used to be my favorite when I used to eat meat but this was a disappointment. I wish they would come out with a veggie patty in the future and possibly vegan options.
I did appreciate the fact that they upgraded my Smash fries to a large even though I paid for a small but that was the only best thing of the meal last night. Not sure if I'll give them another try but others may enjoy the varieties of burgers that include chicken, beef or turkey as the patty option as well as salads and milkshakes. They also serve beer that you can enjoy with your meal.