First time I used them I had a list. Like a page long list of deep cleaning things to do in 4 hours, they actually called and said they didn't think they could do it all in this time span, but boy was I sooo amazed by the things they did in my time span! I definitely was not expecting my house to get that deep cleaned! I was sooo impressed and sooo happy with them. I scheduled only a 2 hour about a month later with no list. Which unfortunately I wasn't too impressed with. There were still a couple deep clean items I thought they would do but weren't done (but hey I'm sure they're not mind readers). The second time just didn't have the wow effect that I was hoping for again. It was like they cleaned the counters and floors and then left.