This was my first time at this theater and it did not disappoint.
I am really not sure why anyone would complain or say that it's a "dump." First of all, ticket prices are comparable to other local theaters. Except here you get to reserve your seat in advance!
There is nothing fancy about this theater. It's a basic cinema, but with nicer seats, plus beer and wine. This is what ALL basic theaters should be, in my opinion.
I LOVE that they have a strict no cell phone policy. If you can't keep your phone in your pocket for a couple of hours - you shouldn't be at the movies. The light from your screen is annoying to those around you who are trying to enjoy the film! And they are serious when they say that they will escort you out of the theater with no refund - so don't test this rule!
The bathrooms were clean, which is important. There were also more than 1 - one in the lobby, and 1 once you enter the theater.
Overall, it was a great experience. I love the convenience of buying your tickets in advance online and being guaranteed your seat. The staff was all very friendly, even though it was a very busy night, and we thoroughly enjoyed ourselves and I will definitely be back soon!