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  • Came here to get a Zagg glass phone cover installed on my iPhone. The whole experience took 45 minutes - far too long to be at a Best Buy. I asked an employee for help; he sent me to the Geek Squad. How many geeks does it take to install a phone cover? 6, I think. The cover cost $40 and they insisted on charging $8 to install. I've been to Best Buy before and purchased the exact same glass cover in the past, and never once have I paid an install fee. Scam artists!! I contested the charge but they wouldn't budge. They said it's to "make up for the costs when they install the covers incorrectly." Lo and behold, the first cover they tried to put on was "defective" (allegedly) and we needed a second one. The second one they installed had a bubble underneath. The lady at Geek Squad said it should go away within a day or two. If it doesn't, come back and they'll install a third cover. That'll be another wasted 45 minutes... No thanks. Skip an in-store visit and buy whatever you need online. 0 stars for service. Try not to come here.
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