I have flat feet and my heels started to have a stabbing pain that hurt me so much every time I was on them. I looked up orthopedic shoe stores and this was one of the few stores that had good reviews so I decided to give it a try. The reviews were spot on! Jack was extremely welcoming and very knowledgeable about what was going on with my feet. He helped me decide what shoes felt the most comfortable to me and also made sure I had all the arch support i needed & picked out shoes specific to my condition and work. Great customer service! Thank you, Jack!