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| - We used the Sheraton as our hotel block for our wedding and ran into multiple problems with them not keeping their promises.
First: 10 months before the wedding, our first block of 10 rooms was already booked, so we asked to block another set of 10 rooms. The hotel ended up completely booked before our block was filled up, which is not their fault - CrossFit was happening at the Alliant Energy Center. But a week before the wedding, when getting the list of people staying in the hotel so we could figure out welcome bags, we found out she had only blocked 5 more rooms, rather than the 10 we had specifically requested. At first, they didn't offer anything to make up for this at all - it could not have been a miscommunication on my part, the e-mail specifically said we wanted 10 more rooms, and the response said "I blocked more rooms". It took sending my very angry maid of honor and bridesmaid to talk to them before they offered a free night for me at the hotel.
Next: My parents booked a room at the Sheraton, as did I. I very specifically requested that these rooms not be right next to each other. It didn't make sense to me that the bride and groom would share a wall with the bride's parents. I was told this was no problem. Guess what happened when we checked in. They did offer a free bottle of champagne to make up for this blunder.
Finally: the aforementioned free night mistakenly went to my parents' room rather than mine, but the folks at the front desk couldn't figure out why I was paying full price (my parents were checking out the next day, we didn't see their bill). When the manager called me to clarify what was happening and I expressed my frustration, she was extremely unprofessional and confrontational. Not something I wanted to deal with the morning after my wedding.
Don't block rooms here. It's a nightmare.
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