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| - You must rate by stars in order to post, my one star is because they exist and answer the phone. My daughter stranded on the 10 freeway about 50 miles from Buckeye, 1st call no help, second call no help, called from 6 PM to 2 AM, several times they said they were on their way, I even called with my membership to get a second dispatch out, no service. The first call they said "our tow truck driver has not eaten all day he has to go home for dinner" and they never ever showed. My Premier/RV call for a 200 mile call never showed. Dispatch then sent out a CHP to check on her, still no tow truck, CHP took her to the nearest station about 10 miles from there and the CHP confirmed with AAA that they dropped her at the station (no car still on side of road) and AAA told her they would come get her at the station in 1 1/2 hours and still they did not show. My roommate headed out from California to get her, in the meantime a friend of hers came to her and used his Progressive insurance towing who showed up within an hour and they towed vehicle to station took the brand new tire that she had just purchased at Firestone one hour before her trip off the car to take back to stay in Phoenix until morning (car still stranded with three tires at station 50 miles from Phoenix)... I was on the phone from 8 PM til 1:45 AM, three way calling, hang ups, lost connections, etc STILL NO TOW TRUCK!!!!!!!!!!!!!!!!! The dispatch said they called the station and the person that answered said nobody was there, the CHP confirmed they dropped her, seriously, do you think a young woman booked a hike 50 miles at 11 PM back to phoenix.. My daughter spent two hours speaking to the 24 hour tire guy there at the shop and the restaurant owner there, she was there...They never tried to call my daughter on her cell, only mine, but she had her own call into them, they did nothing, nothing... insane! I can not tell you how frustrating this was, completely stressed out... Another time I was with my boat and nobody could help us either... this was horrific as well.... Bottom line, if you are in town with normal tire service or long distance tow, the tow trucks are happy to show, they make their money on the long distance, or quick tire change and short tows. But if you are stranded in the middle of nowhere and only have the classic tow, no tow truck company wants to get to you for that, or just for tire, they dont make their money. AAA Dispatch at one point told me they called 8 companies, how is this my problem????? I have AAA for a service, as a laison so to say.... it would not matter what the cost was, it cost us more than 400/500 dollars and 4 people to take care of this due to AAA telling us different stories.... NO TRUCK EVER CAME, many many calls and two different membership calls trying to get someone.. I was an employee for AAA for 8 yours in SO CAL and always have received great service from AAA, but Arizona AAA another story, no help. I will definitely carry a secondary road side service when traveling through arizona. this is not me ramping and raving this is the short version trust me.. this is for your info so that you can expect this possibly.... this was between Buckeye and Cali on the 10 freeway BEWARE!!!!!! The car still sits 50 miles from phoenix as my daughters friend drives her and her tire to firestone, then back to the car in the middle of nowhere, not to mention this friend had to take off of work, a professional, not a minimum wage worker where these things are expected, not a good widget for this guy.. what a good friend!! I am so thankful. I had to rate it so giving one star but only because it exists and there was someone to say "I am sorry" over a hundred times.
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