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  • We first met Denise when she came to our house offering her services a few months ago. Recently we decided that we want to deep clean our house (spring cleaning), so we called her - because we wanted to support small businesses. She was nice at first, came to our house and gave us a fixed price for how much it will be to clean our house. We agreed to the price and scheduled a date. On the same day we texted her asking if we can change the date to a couple of weeks later the date we originally scheduled, because we were out of the country. She wrote us that in that case the price will be $10 higher. We insisted to keep the price she gave us, and finally she agreed. On the cleaning day, she came with two other ladies, and told us that they will clean our house (we at first were under the impression that she will come). Then, she asked for the money Up Front. We kindly said no, and asked her to come after the job is done. She originally estimated 3.5 hours of work, which turned into 5 hours (I don't know what took them so long). Before they left, I asked one of the ladies to clean again an area on the floor that was still dirty. She did. When the cleaning ladies left, we got a text from Denise telling us that because it took them more time to clean than what she estimated she will Have to charges us $10 extra. We refused, explaining that we didn't hire her services by the hours but rather by the job. She texted back, saying that us asking one of the ladies to clean the same area again (since it wasn't clean) is also extra money. Also, she sent us a "friendly reminder" to tip the cleaning ladies. I'm sorry, but tip isn't mandatory and the decision rather to tip or not is totally mine. I don't like people trying to squeeze money out of me. We, again, insisted of paying the agreed amount and not a cent over it. Finally, she texted us, letting us know that she will Never work with us again. In addition, the cleaning ladies did 75% of the job. My wife and I weren't satisfied at all. Bottom line: VERY unprofessional and rude behavior. I wouldn't recommend them to anyone.
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