We had a great experience with Mastercraft after a spring broke on our garage door. Initially, we called another company for an estimate, and the experience was awful.
We called Mastercraft next. From the phone call to the completion of the repair, we were impressed.
Pros:
1. Free Service call - no hidden fees (the other guys charge a hefty fee and forget to tell you until they get out to your house).
2. Quote over the phone (the other guys wouldn't).
3. Arrived ten minutes early!
4. Job was completed in a timely fashion and they left our garage cleaner than they found it.
5. Charged $200 less than their competitor with a longer warranty.
Pretty rad way to do business. Thanks!