I love Dog Town ! I've been using Lorraine and Julie for over 2 years. My dog is difficult to groom. I use to dread taking her in to be groomed at other places. Since I found Dog town she has gotten so much better because if she starts to fuss or nip ,Loraine will put her in a kennel until she relaxes enough to start again instead of making her more anxious by forcing her to submit. They are never rough with dogs like some of the groomers I've had in the past. The wait might be a little longer but well worth the anxiety reduction. I have recommended Dog Town to many friends , who now won't go any where else. The prices are great compared to other large scale groomers. I gave it 5 stars for customer service ,it's not a fancy place but it's always clean and Lorraine and Julie are very friendly when I come in. I also take my non grooming dog there when I pick up to have her nails clipped they offer it as a courtesy service for free !