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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • At the time of check in the front desk staff were very sarcastic and not very welcoming. I felt like they lied to me about not having any upgrades due to the hotel being sold out. Check this out: I checked into my room, and the room was dirty. I called the front desk to speak to the manager on duty, he was able to move me to the LUX tower where the rooms are a lot more nicer. After changing rooms, to the lux tower, and making sure this time around the room was clean? Will guess what the room was again dirty, this time I found hair in the sheets. I was disgusted, called the front desk again to notify them, and now I'm checking into the third room. They gave me the same room type, and a $25.00 food and beverage credit for the inconvenience and a resort fee credit for my first two nights. I planned on staying for 4, but after all of this I wanted to change hotels, and cancel the remaining of my stay. I spoke to the front desk managers, who I don't think have enough experience and can use more training on how to deal with situations like this. They were not very helpful or generous. After making over 7 phone calls, and waiting 20 mins - 2 hrs for a phone call in return about what can be done for me, I than wanted to speak to the property manager about my experience with the staff, and service. After waiting for a manger to get in contact with me, I finally heard from James who is the property manager. He was able to hear me out and understand where I was coming from, he moved me to another room which was a little larger, for now the 4th time, and comped our entire stay. After speaking to James, I think we are all not perfect and with him correcting the situation, I will plan my next visit and give this hotel another chance. This time I will book directly with him. The second star is for James (BTW). Sorry for the length of this letter and excuse me for any errors.
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