So I'm updating my review. After the bad experience we had, we received a phone call from the manager and they offered us a gift certificate to give them another chance. I also received a message here on Yelp apologizing for how our experience went. On top of that they hand delivered the gift certificate.
With all of that we tried again today using the gift certificate. I got individual pizzas for all of my staff and an order of Zucchini. All of our food was hot and actually really good.Later in the afternoon we even got a phone call to make sure our order was okay.
After all of this I've got to give them credit for really stepping up after our previous experience. It really shows that they care about not only their reputation, but their quality.