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| - This review is based off of my recent experience when my family went here for my Mom's birthday. My family has eaten here before and previously had good experiences, so I was especially disappointed that we had so many issues with both the service and the food.
It was the little things that made the night go poorly, starting with our table not being ready at our reservation time. Not a huge deal. We ordered some cocktails at the bar and it was only a ten minute wait. We paid for our cocktails and moved to our table, at which point a waiter presented us with a bill for our bar tab, which we had to tell him we'd already paid. He had to go back and consult with the bartender who confirmed that we had in fact already paid. Again, not a huge deal, but the little things like that really started to add up and made the overall experience really uncomfortable.
Speaking of uncomfortable, the seating at our table was extremely odd. There were three chairs and a bench on one side. Behind the bench was the kitchen and server's area. Every time someone walked by (which was continuously since the kitchen was right there) the entire bench shook. I was able to move to a chair, but the couple at the table next to us (which shared the same long bench) weren't so lucky. Their two person table didn't have room for chairs, just that one bench. So the two of them were forced to squeeze next to each other on a shaking bench. I can only imagine how awkward that would have been had they not been a couple!
So the thing with being right next to an open kitchen is you get to hear and see the whole operations. That would have been really cool had it been going well, but when it's obvious that the whole staff is stressed and there are a lot of errors, it doesn't exactly make for a fun experience.
The service was extremely slow and didn't at all match what you would expect from such a nice restaurant. Nearly all the food was sent out by runners quickly dropping the food off at our table and not by our actual waitress, which led to a lot of problems. We all ordered appetizers. My mom and I both got ours around the same time, but we had to ask for my stepdad's. When his finally came out, it was completely cold (we both ordered the same black truffle meatballs and mine was fine).
I ordered the filet, which was itself delicious. But the side of broccolini was so salty it was basically inedible and my stepdad's short ribs were also extremely salty. Pretty disappointing for the price of the food. My mom loved her lobster mac and cheese.
They messed up our bill twice. The first time was Pellegrino they'd forgotten to remove (I'd canceled the order after the waitress told me they only had full-sized bottles and not individual glasses or small bottles). Understandable. But then she dropped of the bill the second time without waiting for us to check and make sure it was right ... it was another table's bill. We had to flag her down to get it fixed a second time.
Overall, it was just a really disappointing, uncomfortable experience and not what I would have hoped for my mom's birthday. Although my family has had good experiences in the past, we probably won't risk returning.
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