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| - The food is not the best BBQ I've ever had, but there is a variety of options for everyone.
However, let's talk about the service. I've been there four times now and I expect WAY better customer service for the amount of money I spend there for dinner and drinks. Obviously when a new establishment first opens, there is a learning curve, but this place has been open long enough to improve their service. The first people you see when you go through the door is the unwelcoming hostess staff. Usually there's about four of them. They never greet with an hello, it's just "how many." The first time I went, an elderly couple in front of me asked for a table not a high top, not too crazy of a request. The hostess said they only had tables or they had to wait. The couple did not mind waiting for the next available table. During this conversation, the orangeish/pinkish haired hostess told another hostess that she needed to "deal with them first"--"them" being me. First of all, you aren't "dealing" with anyone, you are helping them. The hostess should have said "I will help them first, and then I'll help with this couple." I didn't mind waiting, I didn't mind if that elderly couple sat before me, I just wanted to be talked to like a human being.
I cannot believe this hostess still works there. She is not polite, courteous, or helpful. I'm not sure what Oak and Embers' customer service values are, but she does not have any.
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