Sharon was the lady who took our order. I have the loyalty app which had a coupon for a free side. she acknowledged my coupon and took my phone behind the counter yet the free side wasn't added to the order. we also asked to upgrade the soda to a large and she said ok and handed us a medium. lucky we weren't charged for the large but still the fact that she heard and acknowledged our request but completely ignored them was what made this a bad experience. we went back up to let them know she didn't add the side to the order and she just said ok. then our food came and of course no side. the server was nice and he brought me fresh zuchinni sticks shortly after. my boyfriend and I come here often and usually have a great experience and this is why they get 4 stars.