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  • Where do I start..... This is my first time and last time staying here at the hotel. I get to the casino and right away I have an issue checking in.. the line was long and they only had 4 people working the desk and moving slower than molasses. I have a chronic pain disease and I looked over at the desk they had for disability and they had no one working it or signs that show a line to that disability desk. I agree I was a little irritated when I went to the desk. I asked the worker how does one access that disability desk and how come no one is working it. I told her I had a disability and she looked at me and said " what's wrong with you, you look fine to me". I looked at her and asked excuse me? She said you look fine to me.. I then proceeded to tell her I have a medical condition and had to educate on my disability. The issue got worse as she gave me my room keys. I was in Vegas for the night for a bachelorette party.. so instead of heading to my room I went to the party room. When I went to my room that was suppose to be mine, as I walk in... there are underwear everywhere, makeup, and TV on.. I immediately leave the room and call the main desk.. they inform me that they made a mistake with my room and double booked it and had me walk down to the desk to get new keys to the room. Our rooms are far to walk to.. so I get the new room, go check into it.. It smells like cigarettes, smoke or something was burning. The room was also dirty as in dusty vents, carpet was stained and really outdated furniture, I call down again to make a complain and they switch me once more to another room. At that time I tell them I can be doing anymore walking, my pain is hurting me a lot. They send a bellhop guy to give me my keys and I ask him to smell it. He's like oh yeah. Maybe one of the vents are leaking from the kitchen and the Mesquite smoker is leaking in.... last time I checked I'm not a piece of meat that needs smoking. I might be a little thick...They did comp me 30 dollars for food for everything that I went through. Pros are they have a good buffet and the Chippendales dance show was cute. Not much for slot machines!!
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