Our experience with Sugarlips for our wedding is like a roller coaster! The tasting and experience with the gal in charge was awesome! We picked a very simple three tier cake which came out beautiful. However, we live very close (less than a mile) and the fee for delivery seemed a little ridiculous so we decided we would pick it up. I paid for the cake well in advance and as the big day approached with so many things to get done as weddings go, my mom decided to ask them to deliver. Their approach to this was pretty much that we were an inconvenience and that there were going to be more fees due to lack of notice. Please keep in mind they are closed Sunday and Mondays, so it was not that we were trying to give them short notice. Also, after my mom called them they called to confirm with me as the bride (totally understand), but instead of leaving me a voicemail just kept calling! We decided to just pick up the cake the morning of the wedding. My Aunt said customer service is most certainly not "their thing." However, the cake was DELICIOUS and believe it or not was GONE! I would definitely refer them with a warning tag.