We called one morning and he, Jeff, said that he would try to get out that day and if he could not make it he would be there at 9:30a the following day. Since my garage door would not close this was putting my family in harms way and my personal belongings in jeopardy. He never showed the first day and by 10:00a the next day we started calling and leaving voicemails. NEVER responded still to this day. Thankfully I called Anytime Garage and they came right out and were on time, reasonably priced, and super friendly. Only went with Dreikosen because of the reviews.