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| - This review is lengthy but has valid points in determining pet boarding / pet care. I wish more people would have reviewed this place as it certainly could have prevented the following experience.
I have never boarded my pets before so I did a lot of research on places who board in the area. I opted to go with Preppy Pets of Tempe as they give many different options in terms of Play Times and Types as well as being very reasonably priced.
My husband and I did a "Smell & Tell" drop in to view their facility prior to boarding my dogs and saw that the place was very clean, and the owners were nice. I was disappointed to see that although their web site states "5 walks per day" when they actually do not Walk them at all. Instead they allow them to go into a gravel filled backyard to eliminate 5 times a day.
A few hours after I left I was thinking about the visit and I realized that I hadn't seen any water bowls anywhere. Not in the play areas and not in the kennels. I asked my husband if he recalled seeing water bowls and he said no. Keep in mind, my visit was around 10:30AM-11:00AM so it wasn't like this was the first thing in the morning and they were in the process of refreshing the water dishes. When I questioned them about this a day later they assured me that the dogs had access to water 24 hours a day. I thought maybe I was mistaken when I viewed the facility and there probably were water bowls.
I went a head and boarded my dogs and upon my return I noticed that the entire bag of raw hide treats I requested to be given to them daily, was still full and their stuffed animals looked like they were still new. When I questioned it they said that the dogs did not want them. This is odd because in 4 years, I've never known my dogs to turn down a treat (or to play with their toys Gently) but... considering they were in a strange place, its not unlikely that dogs behave differently. On the ride home I noticed that my dogs had chewed on the plastic of their kennel. Had they been given the treats & toys to keep them occupied, its likely they would not have chewed on their kennel but like I said, when in a different environment, they may have behaved differently. Besides that, the woman did mention that my dogs were pulling the stuffing out of their toys which always happens so I assumed she didn't want to clean up the mess and took them away. As far as the raw hide treats, they are controversial as some people fear dogs will choke on them so I could understand if they did not want to face the liability of a choking dog and did not give them out as requested. Though their web site says they "Suggest bringing toys and treats". Still I didn't get too upset about it.
When I got home, I poured a bowl of water and both dogs were drinking rapidly like they hadn't had water in quite some time. Dogs do not drink like that when they have just been Sitting in a kennel with access to water freely. In my opinion, based on the previous visit as well, this confirms that they did not have access to water 24 hours a day.
I regret not insisting on seeing the kennel my dogs were in While they were in it upon my arrival to pick them up. This way I could have seen for certain that they did not have water.
Perhaps some people think not giving water 24 hours a day is not that cruel but to me, it is. How would You like it if you were denied water when you're thirsty? A bowl of water is such an easy task that the only reason I can think of as to why they would limit water is so that they don't have to constantly clean up urine but that is just part of the business. Cleaning urine comes with the price tag.
Needless to say, regardless of the unbeatable price, I'll not stand to be lied to and I most certainly will not stand to have my dogs be deprived of Water of all things. Amongst the Non-walks, non-allowance of toys or raw hide treats, watching my dogs drink like they hadn't had water for quite some time is most certainly the deal breaker for any further business with them.
As for the Pet Cam the previous reviewer listed as a benefit, I just tried it and none of the 3 web cam are functioning.
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