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| - Completely lackluster experience for a very high price.
I came here for a resurfacing facial and the raved about "Orange Blossom" pedicure. I was super excited and was expecting nothing short of perfection for the price.
When I had called to book my appointment a few weeks prior, I was told my 30 min facial would be at 3pm and my pedicure would be at 3:45pm. That was perfect, I would only have to wait 15 min in between services.
On the day of my appointment, I arrived to the spa 30 minutes early - as they suggest - to have ample time to change into a robe, rinse off, and relax before my first service. When I checked in, the girl told me my appointment was actually scheduled for 2:30 and I was handed a robe and instructed to change, however, the facialist came in before I had even had a change to put my purse in my locker and told me not to bother changing because we were already running late and I was cutting into my appointment time. She rushed me off to the treatment room, told me to just pull the sides of my dress down because she didn't have time for me to change and then proceeded to rush through the facial so that she was done by 3pm. My 30 min facial was more like 20 min.
Now, instead of the 15 min wait in between services, I had to wait 45. I used this time to check my email and verify that the itinerary THEY sent me did in fact say 3pm. At this point, I was irritated but just wanted to focus on my upcoming pedicure.
The waiting area/restroom/locker area was more like a locker room at the gym than a high end spa area. There were many women coming in from the gym who were very loud and the whole vibe was not conducive to a relaxing spa environment.
The pedicure girl was on time and very sweet - however, the pedicure itself left something to be desired. There was nothing about this pedicure that made it worth $85. In fact, I've had much better pedicures for $25. While it was relaxing, it wasn't by any means through. I left with no less dead skin on my feet than I started with.
Overall, I was very disappointed with my experience at the Sanctuary Spa. I left with a $210 tab and not much to show for it. Definitely will not be returning here.
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