I wish I could of gave this place 0 or negative stars as I have never, ever witness customer service as worst as this place! Brought my car in for the first ever oil change for my 2013 Si and bought the pre-maintenance plan from Findlay Honda, the same place where I bought my car as well (way better than Honda west in every way possible). Asian dood, I think his name was Joseph or Khoi, he didn't introduce himself I had to go look at one of the counters for his name tag told me I had to pay for an oil change because they were supposedly independently owned but the service plan I got is good for anywhere in the USA you jerkoff. I called the 1800 number on my plan and they were suppose to verify my plan and get a check cut to them for my service but the operator said they were lazy to do paperwork even when it was accepted at any US Honda. The maintenance guy didn't apologize or say shit but to take my car to findlay which was way farther from where I was at. He pretty much didn't want do nothing to help the cause but turn me away and not answer any of my other questions. Totally agreed with all the negative reviews, these guys are lazy, they suck, scam artists etc. Will not be referring any business to this shit hole whatsoever!