First impressions mean everything.
Having a hair stick out of our iced coffee really set the tone for lunch for us. Waitress was really nice and immediately replaced the drink. At that point I don't know if my husband ordered it because he wanted one badly or he felt obligated. Either way the drink should have been comped, in our minds if there is hair in the drink what is in the food?
Pork belly buns were the highlight of our lunch. I ordered a cabbage salad which was good. My husband ordered the ramen. It was....meh. 14 dollars for a bowl of soup? Maybe if he ordered pho his perception would change but even those prices seemed a little steep.
I loved the ceiling fixture. Chairs were really uncomfortable, especially for those who are really short. Do I dangle my feet? I can't prop them as my legs are short. I sort of felt like a kid eating lunch in my elementary school cafeteria. I hate giving poor reviews, especially when the service is great. In my opinion at the very least a manager should have come out to apologize for a hair being in our drink but that's just me. Either way we probably won't be back.
**I have spoken with a Manager who was apologetic and attempted to resolve over our experience and invited to return. We appreciate his sense of urgency.