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| - The word, disappointment, can't begin to tell you about the way we felt when we left Ride Now in Phoenix on Saturday. We showed up with friends and found a nice two-seater RZR 900 that we were interested in. Salesman, David, helped us. David went and got the key, talked with us about the RZR and at that point, we decided to do paperwork to purchase the ATV. Now during the time we were outside, two workers came out to look at the steering wheel of the one we were looking at because it was broken, not because we were looking at it, but because they were clearly on a mission. We proceed to go inside, sit down, give ALLLLLL of my personal info to David, to run my credit for the loan. We waited, and we waited and when asked what was taking so long, David would get up to "go check". He would come back saying that probably because it's Saturday, it's taking longer... my friend then says how weird that was because she had just purchased her vehicle two weeks ago on a Sunday, and it took only 10 minutes to approve her. David had "gone to check" approximately three times and finally, after about an hour, Matt (General Manager) comes out to say that I was approved but VERY quickly says that the one we looked at was just sold but we can do numbers on the "other one". He said it so fast, that only I caught it. Once I told my husband what he had actually said, my husband proceeded to inform them that what they just did was dirty, shady and bad business. They were waiting to see who got approved first and with hopes that the "losing" party would just buy the other one! To top it off, our friends were in town with their 5 year old God Daughter who was getting impatient and bored and then because of the complete waste of time, had to leave once we found out the game that was played on us. They stayed to help us make arrangements to get the RZR home. Ride Now had total disregard for us because they were clearly out to pull a fast one. I understand it's business, but that was bad business. As we left, we noticed that they had already rolled the RZR out of its spot! It was already gone by the time we left, so again, clearly a game! My husband went back inside to ask for a manager in charge, which some guy went to the back, looking for the "manager on duty", only to come back and tell us that it was Matt, the one who spoke so fast. As we drove away, I get a call from Matt, apologizing for what had happened and that his salesman knew about a half an hour prior to them telling me I was approved, that the RZR had already sold! Said it was his fault for the lack of training and that the salesman didn't know what to do or how to handle the situation. Now, if that were actually true, no one asked him questions as to whether we were interested in the other unit or shouldn't that be something a manager tells us? Come on. Matt didn't try to offer another unit from one of their other stores, nothing, just threw his salesman under the bus. As I mentioned to Matt, not only was i upset that they ran my credit for nothing because it was already in process with another party but that we have an extremely large group within the RZR community (I counted 26 in our circle of friends) and this looks bad for any future purchases from them as well. I took it as a half-assed apology because when I told Matt that we would write a review, his tone changed to an "I don't give a crap what you do" attitude. Buying multiple vehicles and coming from a family that was in car sales for 20 years, this wasn't our first rodeo, but we were made to feel disrespected because they thought we were dumb and weren't going to catch it. So, just a warning if you decide to do business with them. Good for you, if you've had no problem, but I guarantee that if there was another party looking at the same thing that you've purchased, you might be writing the same story. *cross posted*
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