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  • If you like Marriott hotels and service don't stay at this one. They are a separate company and their service people want to make sure you know that every time you ask for help with something. It all started when I called the hotel and asked if they could upgrade my room since they were not that busy. (Plenty of rooms to chose from online) The told me they are not a part of Marriott, therefore my platinum status is really worth nothing. They transferred me to reservations..... a half hour later they say you need to speak to the hotel....I show up at the hotel and ask them if they can upgrade my room.,....they say you need to call reservations....What! You want me to step away from the registration desk and call reservations? Really? So I finally get them to upgrade my room and they charge me double for a one bedroom rather than a studio...OK, whatever. We get to the room unpack our stuff in the kitchenette and then realize there is no mattress in the room. We call down and they say you're going to have to exit that room and wait in the 108-degree weather before we can get you another room. "That is our Policy" After standing in the heat sweating like crazy we finally got sick of waiting for them to bring us a key we send one of our people to the front desk. They hadn't even left the front desk yet....they said: "sorry we got busy". WOW! So they upgraded us to a two bedroom suite and charged us full price for their mistake. Triple what we had booked originally. After mentioning this horrible service to them they decided to send a cheap bottle of wine and a $75 credit and that doesn't even cover one night of the over priced upgrade. Marriott should be ashamed to put their name on this place.
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