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  • Vivint reached out in a comment but nothing good came of it. I reached out to customer service and they assured me we could have a "drill less" install at our new home, since we are tenants and cannot have any holes in the wall ( I was willing to show them our lease ). The guy came today to install 45 minutes late, our requested time to be home was 11am-2pm! He was so rude to me on the phone saying it was against protocol for him to wait for me since I was not home. Even though HE was 45 minutes late after I waited around for 3 hours. So he came back after his "lunch" then proceeded to tell me that there is no such thing as a drill less installation and there was nothing he could do besides drill. So he did make an effort and call customer care where that don't care AT ALL about customer service they offered me a free installation only saving me $50. so after wasting a lot of my time, and effort. Vivint still screwed me. I have to say I feel stupid for making so much effort on my part to make this work, and keep them as a company we use. So vivint you win, you get to screw our family out of $500 to finish out the remainder of our contact. I have never encountered such a HEARTLESS company.
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