The receptionist and Ryan were both great. We received the same day service and we had to have several parts replaced - Ryan explained everything that had to be replaced. The total cost was around $1,200. I had one problem when Ryan left: the lights would not come on when the door opened. I spent quite a bit of time reading the manual and trying to solve the problem but I could not do it. I called for service and Ryan called and advised me that the problem was the motor does not come with bulbs. Stupid me - I thought that for $1200 I would also get an $.85 cent bulb. Oh well, all is well and I still would use and recommend Arizona door.