Despite seeing mixed reviews, I had a wonderful experience. But please note, I only purchased the Gelato, therefore I cannot share any feedback on the food. Employee that served me seemed to be a trainee. May have been a manager or the owner shadowing him the entire time. After sampling 4 flavored of gelato, I began to worry I would be irritating the staff. That certainly wasn't the case. The manager or owner even joked about me trying so many flavors and certainly didn't skimp out on the sample scoops. In fact, the last sample scoop was the largest serving. I was with some family members and they were sampling flavors too. In the end, we all bought gelato, experienced very very friendly service despite having sampled quite a few flavors, and I even placed a tip in the tip jar to express my gratitude. We found this place to be cheaper than the other gelato shop inside the Venetian. Friendlier service also. Highly recommend getting gelato here.