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  • Several friends and I took a friend to Fez for his birthday. The service was very poor often waiting a half hour for a server to come around to check if we needed anything. When she did come around, she would ask part of our group personally is they needed anything, the rest of us had to call her back so we could order. When our dinners arrived, 4 out of 5 of our order were incorrect. They took our food back to the kitchen to talk to the chef. They returned with our same plates after several minutes stating that their menu had changed since moving from their old location. We pointed out that their printed menu didn't match the food that was brought to us. By this time our food was completely cold. We kept the food, howbeit cold by this time, to avoid further problems. They, then, completely avoided our table until they brought the check before asking if there was anything else that we needed. Poor form in general! To their credit, however, they did credit 50% of each of our food tickets and, in my case, did credit the glass of wine I had. It was just an unfortunate experience. If they were a new restaurant, one could forgive such service and chalk it up to learning and growing pains. This is not a new restaurant, however, and the food and service was much better at their former location. It's unlikely I'll return.
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