Let me start off by saying that the food was pretty good. Tried both the shiitake pizza and the house pizza. Both were ridiculously good. Fresh ingredients and quality items. It's a little pricey, but well worth it.
The service was great as well! Very fast, friendly, and knowledgable. They really do have a great team!
Why the three stars? The kitchen is a hot mess. No other way to put it. At my table, we had 5 pizzas redone because the kitchen messed them up. That being said, it also took 3 hours for the group as a whole to get food.
In all fairness, we had a big group. No one is perfect and there will be mistakes. Even the time it takes is expected to be longer, but not 3 hours.
I will give this place another shot in a few months and hope that all the "newness" has worn off. I really hope that this turns out to be a great place we can come back to.