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  • If zero stars were a choice that is what I would give them. Bought a GC guitar cable there for $25. 1st time I used it found out the threads were stripped on the end and the cable was shorting out. Took it back expecting they would replace it - but no... They refused to replace it since I did not bring the reciept - and would not even look on the computer to see that I had bought it there - they just tried to sell me a high priced monster cable ripoff for $75. They would not even give me any credit at all for trade in so I could get a better cable. I asked the clerk to throw it in the trash for me and he said no he could not do that. I threw it in the trash in front of them and walked out - no words at all from the jerk manager. Wow, these guys know NOTHING about customer service (customer is always right - treat them right with total customer satisfaction and you have a loyal customer forever???) BTW, I had seen a new HSS strat in there that I was going to add to my collection for $1350 - but you can be damn sure I will not buy it from them. This is the 2nd time I have been belittled and disrespected in the elliot store. I bought a mackie p.a. from them and they would not work with me at all when I had electrical issues with it. I will go to MILANOS from now on - where you can always get personal service from a business that respects you.
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