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| - Two words can only describe the staff here. HOT MESS!
I travel part time and was considering going here for cool sculpting while i was in town as they are really close and in a convenient location.
However, when I inquired, I asked about costs of Liposuction (regular) and costs of Cool Sculpting.
I had one woman reply right away, telling me it was $750 per area, and said thank you very much ( Her name is Gaye) and that Susan would get back to me on the liposuction. It really didn't answer my question for extra details, like if an area (let's say a flank or the lower stomach) counts for the full flank or is an area considered partial and then you have to add another area to cover that? So I asked and it took maybe three days to get back to me. Only to say
"Yes to both, but you would have better results with Liposuction."
This is comment was made without even seeing me. I'm not overweight at all, and I had regular liposuction done prior and work out every day with a good diet. I just had some extra areas I wanted to help "tone" and "sculpt" before a vacation i was going on with my family. She didn't say why regular liposuction is better and that she her self was considering regular liposuction after a failed cool sculpting treatment.
I explained to her that I was only looking for a non-surgical method ("easier" recovery and quicker) and I was already quite lean, it's not like i think it can work similar to regular liposuction for people with large fat deposits, but rather for those of us with just a little extra fat in some areas. ( I've seen some VERY good results on skinny-bigger people, on other plastic surgery forums.)
Anyway, so it took a week or so to hear back from Susan, who told me how much liposuction would be , but again no details, what the cost of consultation is, cost of everything plus procedure, just really basic information.
Since Gaye didn't answer any of my questions, I asked Susan, and she replied she did not know anything about cool sculpting.
Which is shocking, because I assume both work in the same building or have worked together at some point and know each other. They should be knowledgeable about these procedures without people having to ask different "departments." They don't even do it themselves, they have you find out by either going there, emailing, or phoning.
Not only that, Susan didn't even tell me WHO to contact regarding information. So I replied back to say " Well, it would have been nice if you had told me who to contact and their contact information if you cannot give me provide me with an answer." She then told me to contact Amy.
So for one really simple, nothing extreme procedure, i had to be in contact with THREE different receptionists & others at this cosmetic center. I only was inquiring about cool sculpting. Nothing like excess skin or nose jobs where doctors do need to check and see before making a judgment for whats best for you. I was pretty amazed it was this difficult.
So I then contact Amy who was a little bit more helpful and then Amy told me to come in to see what can be done. Which, I did not reply to as I had kinda just felt "done" with the situation at this place.
The staff members there are not knowledgeable about anything beyond what they "specialize" in and emails are not checked between them. Although, Amy was more helpful, as I stated before when I inquired the first time, was that because I was out of town, I would like a approx or if possible the total cost of the treatment in advance so when I go there I can schedule and pay and have it done when I am in town.
.. It's CRAZY that I have to ask each person that works there and everyone gives me a different answer or doesn't even know anything about it. I don't know why they have it like that when most clinics, spas, and other plastic surgery places can tell you how much it is for this, or that, and combined what this cost would be.
No information is shared between the three or more and perhaps even the doctors- i don't like my chances if something goes wrong. For example if I tell one of the staff members that I take medication, it seems unlikely other staff would know that I do or if I have an illness that must be noted in case of issues.
If you have complications, and you tell one staff member, they will probably be the only one who knows. I bet every time you go there, depending who you are dealing with, could tell you they "don't recommend something to you" (even if they haven't seen you) or are trying to sell you on a higher price procedure that is probably unneeded for more money.
Then you talk to another who does not know anything about the procedure, and another who wants to talk about and see you. Inconsistent, unprofessional, and concerning.
I wouldn't be surprised if you had issues or needed help, you'd have to tell everyone who works there.Plus the email or taping of the phone call to"prove it" & the staff member(aka probably three+)
I would avoid.
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