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| - This review is based on my experience with this location when it was Ballweg and when it is now Bergstrom. Although I give it two stars only, I will probably continue to go to this dealership because it is conveniently located. Also, my review applies only to its service department. I have not purchased a vehicle from Ballweg or Bergstrom, but my previous car negotiation attempts were mixed, i.e. one used car salesman, named Larry, tried to play hard ball with the price, and I simply walked out, while Eric, a new car salesman whom I consulted was very helpful. It depends on whom you get, I guess, but I digress. . .
Oil changes were straightforward and prompt; however, when I asked whether or not I could get the oiled topped off in between changes, one of the technicians overtly expressed his reluctance as if it was a cost to the operation he would rather avoid. Given that even Valvoline instant oil change locations will fill your oil in-between intervals, I thought this guy's response reflected poor customer service.
Now that the dealership is owned by Bergstrom, I recently contacted the service department to schedule an authorized repair by recall by General Motors to replace the valve cover gasket in my 3800 V6 engine, which now has over 233,000 miles with my 2002 Chevy Monte Carlo SS. I had initially spoken to a guy in the parts department, and he apparently then ordered the part for me. I called a week later to check on its status, and the customer service representative told me that someone will call me when the part arrives. Three weeks later, I still had not received a call, so I decided to call to find out when it will arrive, only to find out that it had already arrived as confirmed by the parts department. I then immediately scheduled an appointment with a service representative, who told me to arrive at 2 PM on the following Saturday, April 2nd. When I arrived at the scheduled time, the service technician named Joe had no idea I even had an appointment, but he did verify my original order for the part a month earlier. At this point, I was furious about this latest inconvenience, and I vented my frustration at Joe, to whom I later apologized and who then scheduled another appointment for the following Wednesday. Afterwards, I acknowledged that none of this was Joe's fault, and I let him know that. Last Wednesday, Joe was not present when I arrived, but he had instructed the female technician on duty to accommodate my repair, which she did promptly.
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