I usually passed by this Starbucks before going to the main library and just now I got my usual grande dark coffee. When I entered the starbucks there was no line up and i saw Roberto giving his lady co-barista a neck massage. He took my order and I paid through my phone. After me, there's already a line up so I waited for my coffee. I noticed that it took a lot of time for my order than usual and the people after me had their order served. I asked Roberto and his reaction was like he never saw me ever before. He does not have an idea why i was there and why i was asking him about my order. He said that he doesn't know about it and that he just came and just took an order from a customer. Really!? .... while he was the one who took my order and my payment. I asked him....all the time that I was standing there waiting for my coffee after paying you.....I was not waiting for anything, am I? He never say anything, not apologetic at all. What I am mad and disappointed about is that when I came to the shop, there was no line up and I feel good about it as I don't have much time to spend lining up as I was in a rush to the library.
Will never go back to this location. No neck massaging between shifts please. im so disappointed in this store!