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  • We used to eat here at least once a week. About a month ago I got food poisoning from the chicken not being cooked properly. I was hesitant to go back but we thought perhaps it was just the one time it would happen. I ordered the same dish I always get, grilled chicken breast, to go. Got home started eating and this time I take a bite into the chicken...UNCOOKED AGAIN! Maybe it was just that one piece, nope, every bite of the next 7 pieces was the same. My husbands chicken was the same as mine, uncooked! I call and ask to speak to the manager and I get some lady who's accent is so heavy she barely understands me. After 5 minutes of going back and forth she says to 'bring food back and they'll cook me another one'. Why should I have to drive ALL the way back because of your mistake? I tell her I am unable to do that. She then tells me she'll call her boss to see if she can do a refund. She calls me back much later and says ok I can come down there to pick up my money....I paid by card...I'm not going to drive down there for the cash when they can void the sale and/or credit the card back. (I know for a fact this is doable because I worked in restaurants from 10+years) I told her I wasn't going to drive down there and just to void or credit the card back. She says OK, no problem. Fast forward a week...still charged my card. I call and speak to the manager, Robert, and tell him the situation. He proceeds to repeat himself and talk to me like I'm the idiot. He tells me he will give me a discount on the next meal. Are you serious? He says he will not refund my money because I didn't leave the house and bring the food down there. What a piece of work. I ask to speak to his boss and he directs me to the teriyaki madness website. He wouldn't provide me with any phone number. And then he hangs up on me. Be careful if you eat here. The food quality is SUPER inconsistent. I got food poisoning once and nearly got it again. The manager is rude and unprofessional.
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