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  • Pissed and disappointed. So there is a new manager named Thomas. Apparently this manager is too young to understand customer service to corporate clients or just regular customers. I have been coming here for several years and am a fan of chocolate cake. This cake pricing has remained somewhat constant until recently and the quality has changed as well. Thomas says corporate changed everything a week ago and no word on the change. However my gripe is that when I asked for this cake I was given it along with a price tag $2 more than normal. But get this...for 1/2 the cake. When I call to explain and question, Newbie Thomas gives me the old "frat guy" way of "aww sorry about that awww yeeeaaahhhh oh yeahhhh"! What the heck is that? I just paid for 2 cakes at nearly $5 a piece and for 1/2 of what is normally there and I get a "ohhhh oops"? I even ask about other substitutions including Cupcakes...since I am bringing these cakes someplace else for someone else to enjoy. Nope. No...we can comp one $3 cupcake or even $2 cookie. Nope! Well... If this is what Palace Station's new management is about, stay away!!! Trust me when I warn anyone about lack of customer service. No thanks! They can keep their midnight menu! Train Thomas to be more than a happy-go-lucky-and-flirtatious-dude with his coworkers complete with using cuss words in front of patrons and actually respect repeat business. Annoyed!
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