I had a party for my daughter at the Bethel Park location on April 6th and was extremely disappointed in the service that I received. I was sold on haven gym party their because the owner Alison told me that it is a full service party. That I could tell my friends to drop off the kids because there was going to be a lot of help. This was not the case. I had to ask the parents to stay because I ten the arty by myself. The parents poured the paint, dryer the ceramics with a hairdryer, served pizza, drinks, cut cake and served it as the three employees sat in the other room, one on Facebook, one reading a book and the other standing around. I asked repeatedly for the girls to come and help kids wash hands, served pizza. When I told them that we were ready for pizza they handed me the box. I then told them that I wanted them to put it on plates and serve it. After I cut the cake and served it they came and asked if I needed help. The reason to have a party out is so that it is less work for the parents and this was not the case here. All of my guest were commenting on how poor the service was. I also payed extra for the gift bag which consisted of a paper bag with four pieces of hard candy and a toy car. I find this very inappropriate for a four year old girls birthday party. I was truly embarrassed. When I contacted the owner I go no phone call back. I was finally able to get her on the phone to express my concerns and she told me she would get back to me but never did. When she asked me what I wanted I told her I would like to be reimbursed minus her costs. Which would be about $200. I have left messages but still have not received he courtesy of a call back or any resolution. I just thought that you would be interested to hear what is happening at this location and what a bad name they are getting.