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| - We checked in last night, 2 adults and a small dog. The lady who helped us check in, was cold...at best. She seemed to judge us by our "driving attire", and not the money we were spending (to keep her employed). She explained that the elevators were "down the hall, and around the corner". After wandering around, and looking inside 3 elevators only to find floors 1,3 & 5...no 2nd floor. After I went back and asked the gal for directions, she apologized for her mistake, and now explained I had to go past the first couple sets if elevators prior to finding any that go down to my floor.
After a night's sleep, we decided to go to the Casino Monte Lago we read about on the property's website. We walk up to a door with a small sign that read (to the effect of) "casino is closed, sorry for the inconvenience".
Granted, we chose this property to be away from the craziness of the strip. However, had we known there was no gambling whatsoever on property (meaning I have to decide between 1-being on a schedule for shuttles while trying to relax 2-drinking and staying on the property 3-not drinking, so I can drive to a casino) we would have chosen another dog-friendly property to stay at.
For our troubles, we were offered a voucher to the spa. Come to find out, it can be used for the sauna (I live on the coast of Cali, hot and steamy aren't attractive to me) or a "clothing-optional" same-sex hot tub. That means I don't get to spend time with my wife, but a bunch if naked guys I don't know. What a way to say, "we're sorry for ruining your trip".
Trust is everything to me. I no longer trust that when Hilton Hotels says, "this is an amenity we offer".
I just removed one of the 2 stars I had previously given, due to just finding out THE POOL IS CLOSED!
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