I bought a suit there last year and pulled out the pants to wear and they had fallen to the bottom of the garment bag and were wrinkled like an accordion. No dry cleaner could help me on such short notice at 5 pm on a Saturday. I called them, and they said no problem. I was out in less than 10 minutes, no hassle from a friendly staff. That's how a business gets repeat business. They'll certainly have mine! The pants looked like new to boot.