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| - My husband, daughter and I dined at this Chili's location five weeks ago for the very first time and then for the second time two weeks ago. Our first visit was one of the worst restaurant experience as we have ever encountered. My daughters grilled cheese came out 12 minutes after a food runner had dropped off my husband and eyes food. As you can imagine having a toddler who is who is hungry and confused as to where her meal is can be somewhat of an unpleasant experience. Aside from her food coming out 12 minutes after my husband and eyes my husband's food was incorrect. But unfortunately we never saw our server again so we were unable to rectify the issue. And sadly we both waited till my daughters food came out to eat so both of our entrées were cold. We gave that experience a benefit of doubt thinking they could've just had an off night, and this was just a random thing. So we went again three weeks after that visit and I have to say it was worse than the first. After we were seated it took over 10 minutes for us to be acknowledged at the table. Going on over 25 minutes from when we sat down one water and on beer were finally brought. When the beverages were placed at our table we were hoping to order our food since we were going on over at most a half hour of being there we already knew what we wanted. As the server place the drinks down she said she'd be right back well no joke more than 10 minutes went by still no server. My husband had to go up to the bar to get a refill on my water. He asked the bartender if we could place our order, bartender replied that she would be right over. Once we placed our order with our original server we know joke never saw her again. A food runner brought out our entrées which sadly were incorrect again. My chicken sandwich was cold, my daughters kids meal was missing her side, and my husbands fajitas were cooked more than well done and the runner failed to bring his toppings such as salsa, guacamole, cheese etc.. The runner came back a few minutes later with the missing items. But sadly mine was still cold.
After eating we waited around for our server to come so we could mention these issues to her and also get our check, but we literally never saw her again, the table behind us overheard us asking for our check and they mentioned that we could pay on this iPad looking thing. We were able to pay our tab, and left never once saw the server again. If the server would have come by once our meals were Broughton we would've had the opportunity to express our disappointment with her. But we were never given the opportunity at that restaurant.
My husband and I hardly ever go out to eat with her daughter so when we do we choose places that are kid friendly. But also that we know can have somewhat of a fast service. There's no reason for us to dine at a Chili's restaurant for almost 2 hours when we know already what we were going to order. We were so upset on the way home that the food was not great service was horrible and etc. that I decided to send an email to Chili's customer service the following day. It took almost 2 weeks to get a reply back from them, and when I did get a reply it was so generic, They did not address any of the specific issues, but said they were sending complementary gift card. Writing that email certainly had nothing to do with money or wanting a free meal. But we were just six so extremely disappointed on the second visit that someone needed to know. Like I said before we gave the first visit the benefit of the doubt and decided to go back a second time. Wish we extremely regret. We will be giving the gift card away because my husband and I know for sure we will never dinette that chilies location, or any other chilies locations ever again.
I do need to know that I'm both visits the restaurant was not busy. There were many many many empty tables so it's not like they were swamped.
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