Went last night for ladies night out to get some always delicious bang bang shrimp. Upon coming in the hostess stand was ciaos. Could not even check in for our reservation because two hostess were taking a to go order at the hostess stand. Not sure who thought it would be a good idea to have people placing to go orders at the hostess stand on a busy Saturday night versus having them place at the bar.
When I asked if this was where we should check in the rude young hostess replied " we are taking care of this to go order and then will assist you". Again, not sure WHY it takes two people to take a to go order. My friend said we need to make sure we yelp and the rude hostess stopped what she was doing with the to go order and said " what did you say?". I can't! But, I guess that is a way to finally get service.
I noticed the same hostess telling a party of 7 that their table was ready and it would be at the high top at the bar. The lady responded that she told them she has a child in a high chair and that wouldn't work. I heard her on multiple times explain they had a child. The rude hostess said " well that's that we have so you can take that or wait and be out be out back in the list". It's a shame the manager guy was in the mix and didn't stop this young lady from talking to people like they were pieces of crap.
After we were seated thankfully our server was amazing and very tentative to our needs. Food was great. We decided on the bang bang shrimp, seafood dip, mahi mahi Oscar and coconut shrimp. All exceptional!
I would go back but would walk right out the door if that same hostess is working the door.
Note- your hostess is the front line of customer service! If you don't have that in order the rest won't matter.
I hope Management reads this and reconsiders their hostess especially on Saturday nights!