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| - My family's regular vet is VCA Hualapai. They are the most amazing clinic ever. We adopted a rescue at the end of August, and his neuter was set up at this clinic. After a lot of disorganization and confusion on their part, I was finally able to take my rescue dog in for his procedure. The rescue organization and myself had only authorized my puppy's neuter and they were only paying for that one procedure. While my dog was under anesthesia, the vet doing the operation (Dr. Orleana Tampira, DVM) called me and the rescue to tell me both of my puppy's ear drums were RUPTURED, and how should she proceed. She stated his ears (smelled sour, were rampant with infection throughout the inner and middle ear and both ear drums were ruptured.) She wanted to know if I would pay for this or the rescue, a call for money per se. I was completely shocked and alarmed. My dog had been in for his regularly scheduled check up 10 days earlier and both ears were in optimal condition. I called my regular vet, she said something sounded out of sorts and told me to bring him in when I picked him up from his neuter. My dog had shown none of the symptoms that "Dr. Tampira" stated. I freaked for a minute, but got myself together and went to immediately pick him up when he was awake. Of the three people I interacted with (Juliet and Gabby? out front) and (Justin the tech who assisted) - not one of them mentioned an ear problem with my puppy. "Dr. Tampira" was also nowhere to be found. I left confused and went to VCA Hualapai. Our normal vet stepped out immediately, took my dog to treatment, looked at both ears and stated they were fine. Both of my dog's ear drums WERE NOT RUPTURED, and there were no signs of infection. They were also not cleaned as a courtesy while he was under anesthesia, because my vet found normal day to day debris in his ears. The only thing wrong with my puppy was he did not like his Victorian collar. She brought in a separate person to verify her results and I left VCA Hualapai reassured and without a payment. They did right by me, and my puppy. I give Craig Road Animal Hospital 1 star only because his neuter seemed to go well and his recovery seems OK. I'll know more when he goes next month for his next puppy wellness visit at our regular vet. The 1 star goes to the nice service from Justin the tech, and the two girls out front. The rest of the procedure was a scam for more money. "Dr. Tampira" told me my 21 week old dog with no symptoms had TWO ruptured ear drums and I have never been treated this bad by a vet. I was never provided PAPERWORK, CONSULT or EVIDENCE about my dogs "ruptured" ear drums. She just wanted to charge to mend something already fixed. I am thankful for my regular vet to reassure me that my dogs ears were great and he is OK. Shame for calling a dog owner while their precious pup is under sedation to squeeze more money out of them. I recommend this vet to no one, with the exception of the AVMA , State of NV, and BBB for proper auditing and observation of practices. Craig Rd keeps claiming my dogs ears are infected and ear drums are ruptured, while they are not. They have never provided proof. They have also expressed a desire to work with my vet to help him, but they never called them and I gave them all of her information and all of my dogs previous records several times. Something very bad went down that day, and I am just glad I got my dog home and he is OK.
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