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  • Some of the worst customer service I have ever experienced. I hate writing negative reviews, and normally avoid them, but I felt I had to leave a review after the terrible treatment we received at Si Lom Thai Bistro. I've worked in hospitality, and the general rule is that the customer is always right - you want your customers to leave happy and satisfied. When we told the staff that we were unhappy with a dish, they essentially told us we were wrong, there was nothing wrong with the food because they had already served that dish 100 times that day. First the waitress, then the manager, stood in the middle of their restaurant arguing with us, causing a scene and refusing to listen to anything we said. They refused to do anything about our complaint. We asked if they wanted us to leave their restaurant unhappy and hungry, and they basically shrugged their shoulders and would not offer a solution. In my days as a waitress I took countless meals back to the chef saying the customer was not satisfied, and whether the chef agreed with the customer or not, he always prepared a new meal, or if the complaint was after the meal had been eaten, we wouldn't charge them for it. I have never experienced outright denial and refusal by wait staff before. Whether or not the rest of our meals were good was irrelevant by this point. We left the restaurant in shock, disappointed and totally dissatisfied.
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