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  • The service at this hotel is impeccable. All the hotel staff were very friendly and knowledgeable. When we checked in, we found that the room we were given has not been cleaned yet. We called the front desk and one of the front desk staff came to inspect and was suitably embarrassed with the state of disorder of the room. He moved us to another room, this time on the 7th floor, which is the Club floor, you know, for the executives or people willing to pay more. So that was sweet, a free upgrade! We were able to use the Club Lounge where there was free daily breakfast and hor d'oeuvres in the evening. It was a good deal except that the food served in the Lounge was really lacking in quality and quantity. I've stayed at other Sheraton hotels and the food has always been of stellar quality. But since it was free for us, I won't complain too much. If I was paying $200++ a night for the room, then I might rant about the quality of the food in the Lounge. Still, it was a nice gesture on the hotel's part to bump us up after the screw up. The room was clean, the bed was big and comfy, the showers well equipped. No free internet though. Will definitely stay at this hotel again if we are in Madison.
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