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  • Absolutely the worst customer service I have ever received in my life. I'm really not a "yelper". If I have an issue with a business or service that I received, usually I speak my mind right then and there. I'm really not into putting anyone or their business on blast but after yesterday, I decided to make an exception. My boyfriend and I ordered a front bumper and a few other things for our new jeep and had scheduled an appointment to get it put on yesterday (4/7). We made the appointment a week prior. When we arrived, we were told that the bumper was not in stock it had been sold the previous day. We couldn't figure out why we were called Saturday morning and told everything was good to go for our scheduled appointment when the item wasn't even in stock? Keep in mind, we live all the way across town so it's a good 30 min drive just to get there. O.k. whatever accidents happen, obviously they just were not paying attention. We were ready to go ahead and reschedule for the following week but neither one of us could get past how unbelievably rude that the employee, Josh was. He did not say sorry once. I have had really bad customer service in my life but my boyfriend and I agreed that this was hands down the worst. We both couldn't believe how nasty this guy was to potential customers who were getting ready to spend a lot of money. We also decided right then and there that literally just because of his attitude that we were going to also return some other items we had already paid for. Like I said, we are reasonable people who understand that mistakes happen, I myself am in customer service so if anyone understand that sometimes accidents just happen, it's me. The situation could have been easily rectified with a little bit of compassion or maybe even a simple "I'm sorry". I'm sure this guy has costed this place so much business with his horrible attitude. They definitely lost some very good potential customers yesterday.
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