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| - My introductory order of 6 meals arrived Saturday... Sunday morn I had been charged for 6 more meals. I had time to try one meal, and it was bland.
My first mistake: Dont assume that something called 'Freshly' is local.
I didnt know they were going to cook it Wednesday, ship it on Thursday from Phx to SF to arrive on Saturday, to be eaten over the next 6 days. 'FRESH'?
My other mistake is having a busy week and 'missing' the warning email... I still can't find it, but it was supposed to give me the option of skipping a week. I thought the promo offer would allow me to try the food first, before I had to take measures to keep them from charging me for more. I was wrong again.
They refused to cancel or refund the second order. I have to pay $60 for 6 more wk-old airline meals to arrive next Saturday. I feel a little taken advantage of, scammed. I really wanted to try their food with a little time to decide if it was for me. A weeks worth of meals should be allowed to be eaten over the course of a week before a new charge applied.
Support said "While I certainly understand your frustration, please understand that we prepare your food from fresh ingredients and take the time to cook them properly and with care. Our meals are perishable and require a strict production schedule that, if deviated from whenever someone wishes, would damage the integrity of the meals. This is why it is so critical to give ample time for changes or cancellations".
Today is Monday, my meals are scheduled to ship Thursday. I suggested there was plenty of time to cancel and credit my card. They could keep their meals and have a satisfied customer. Satisfied customers are apparently not their priority. Had they cancelled, and refunded as I requested I might have better enjoyed the meals remaining in my fridge, and re-ordered at a later date. Now I have a sour taste in my mouth to go with the bland food.
I'm eating the Chicken Caponata while I write this so you can get a 'fresh' review. The broccoli has good texture, a hint of garlic flake (which looks a bit odd, like a hint of grated cheese), but is bland. The chicken is tender, not dry, the toasted almond coating is there, not sure it adds anything. The eggplant Caponata with raisins and capers is ok, but lacks a flavor punch that one would expect. I think all the flavors have melded and mellowed in shipping. I added salt to enhance the flavors and it did, quite well. However, at 640gm of sodium it's already on the high side and shouldn't need more.
Last night I had the Pecan pork, the pork also was tender, not dry, but the 'gravy' and pecan coating were insufficient and flavorless. The only real flavor in the meal was the raisins and cranberries with the green beans.
I don't have a 'refined' palate. I consider myself an average American. Though I live in a city with many excellent restaurants I eat and enjoy most everything, from street vendor fare to occasional 5star dining.
This experience left me disappointed with the food and the customer service.
If you like bland meals shipped long distance via FedEx, this service is for you, but I think you would do better with a local service.
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