Let me start it of correctly. Being a 1st time visitor in this wonderful city, after researching off the hook on yelp I figured Cafe Gitana would be amazing for my friend who does not drink alcohol and only smokes an occasional cigar. We went it around 8:30pm and was confused on where we should go. We waited about 4 minutes before being acknowledged. A younger lady handed us menus and said sit wherever. We chose to go a short flight of stairs. We waited another 10 minutes before she came to take our order.
I don't really do hookah unless I'm with the right group but my friend Bry was fixed on a good cigar. The young lady asked us what we wanted. I ordered basically an 8$ glass of house wine and Bry wanted a cigar. Our server disappeared for 5-8 minutes again before bringing out a cigar menu for him and promptly left after dropping my wine off too.
We waited another 15 minutes wondering if we had did anything wrong. Our waitress had been everywhere but out spot. I convinced Bry that it was okay and to relax. Then an angel appeared. There was a young friendly guy who seemed to take control of the whole place. He bounced around from place to place and came over to us. He was friendly, inviting and gave awesome recommendation on cigars for Bry who eventually spent about 22$ on a cigar. He is truly the reason for the two stars as he was literally a breath of positive air. He brought the cigar, ashtray, cutter and even cut it for Bry.
He eventually disappeared to spread joy to the rest of Gitana. Out of nowhere the earlier female waitress came back and said it's pay as you go, no credit or debit cards from anything but Canada and pay now. We handed her money and I asked for a dollar back so I could give it to the other guy. I was under the impression they shared tips but as someone whose been in service it's always good to hear you're doing an awesome job. The waitress who has only dealt with us about 3 minutes in total time came back demanding a larger tip and saying what it custom. I explained that the guy had spent more time with us and I also wanted to thank him for helping Bry find the perfect cigar (which he was enjoying very much). Bry was frustrated and didn't understand what he did wrong. I just wanted her to leave us alone.
Don't work in service if you can't at least be cordial about it. Don't demand something you don't deserve. Bring us back the Angel. He should be promoted because he really is the only reason beside the ambience that this place get the stars at least for this experience.
Thank you sir, you made our night.